Privacy Policy
At The Stable Bothy we are committed to ensuring your privacy is protected. We may update this policy so please check this page periodically to ensure you are happy with any changes. This privacy policy is effective from 1st February 2024.
Our contact details
The Stable Bothy, Inchcape, Rogart IV28 3UD
The type of personal information we collect
We currently collect and process the following information:
- name
- contact details e.g. email addresses, telephone numbers, postal addresses
- demographic information e.g. preferences, interests
- financial information such as credit or debit card numbers
- other information relevant to individual bookings, enquiries, customer surveys, offers etc.
- automatically collected data includes: IP address; web browser type and version; operating system; URL details of referring site, activity on this website and the site you exit to
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you when you:
- contact us to make an enquiry about our services via phone, email, our website, or any third-party website
- make a booking via phone, email, our website, or any third-party website
- when you sign up to our marketing communications
We also receive personal information indirectly, in order to provide you with services, from the following sources:
- marketing and distribution channels such as Booking.com, Airbnb, Expedia and others
- freetobook, our online bookings management system. You can view the freetobook privacy policy here
- Stripe, our online payment processing platform. You can view the Stripe privacy policy here
We use the information that you have given us in order to:
- respond to enquiries
- conduct business i.e. provide you with holiday accommodation
- send marketing communications
- keep internal records
- improve our products/services
- assist with business planning
We may use your data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances – see the section headed ‘Your data protection rights’ below.
We may use Mailchimp to send marketing communications; you can click the ‘unsubscribe’ link in any marketing email if you no longer wish to receive this information.
When you book a holiday with us, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract. We may share your data with thirty-party service providers who provide services on our behalf or third-party payment processors who process payments over the website, so as to perform the functions necessary to fulfil bookings, process payments and refunds, and provide you with the best possible service.
We may share your data with the relevant authorities e.g. to facilitate the detection of crime or the collection of taxes.
Links to other websites
Our website may contain links to third-party websites over which we have no control. Therefore, we cannot accept responsibility or liability for third-party websites. This privacy policy does not extend to your use of other websites and you are advised to read the privacy policy of other websites prior to using them.
Cookies
Cookies are used to improve your experience of using our website. Such cookies do not identify you personally but are statistical data. Third-party services such as freetobook or Stripe may use cookies to help you sign into their services from our services. Any third-party cookie usage is governed by the privacy policy of the third party placing the cookie.
How we store your personal information
We are committed to ensuring that your information is securely stored, and we have suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. We do not retain any information relating to credit or debit cards; this information is stored securely through Stripe, the secure payment processing platform used by freetobook.
Unless a longer retention period is required by law, we keep your personal information only for the period necessary to fulfil the purposes outlined in this privacy policy; thereafter, it will be destroyed. If you consent to receiving marketing communication, any information we use for this purpose will be kept until you notify us that you no longer wish to receive these communications, at which point we will dispose of your information.
Your data protection rights
Under data protection law, you have rights including:
- Your right of access – the right to ask us for copies of your personal information
- Your right to rectification – the right to ask us to rectify personal information you think is inaccurate or incomplete
- Your right to erasure – the right to ask us to erase your personal information in certain circumstances
- Your right to restriction of processing – the right to ask us to restrict the processing of your personal information in certain circumstances
- Your right to object to processing – the right to object to the processing of your personal information in certain circumstances
- Your right to data portability – the right to ask that we transfer the personal information you gave us, in certain circumstances
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at relax@thestablebothy.co.uk or The Stable Bothy, Inchcape, Rogart IV28 3UD if you wish to make a request, or if you have any concerns about our use of your personal information.
You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s contact details can be found on their website: https://ico.org.uk